Friday, 23 June 2017

Shopping online in 2017



We live in the age of the internet, and in 2017 whether we care to admit it or not, we are reliant upon it for well... everything. We bank with it, we use it for work and play, we use it for shopping and we use it for finding bargain deals that you quite simply couldn't find on the high street. We even use it to sell our own products, whether we are trying to sell a car (just like I am right now), or we might even have our own online shops. 

Of course with all of the online shopping that we do these days (or if your in the blogging game), you will no doubt be getting very familiar with your local delivery teams. There are so many different ways to send and receive a parcel now, which ultimately makes the whole online experience that much more effiencent and smoother. 

We have Standard Shipping methods that ususally come through Royal Mail services, to DX Delivery where you can keep track of your delivery or the item that you have sent out.

I have to admit that if I am selling things on eBay now, I like to make sure that I have a tracking number so I know exactly when an item has been signed for. This is because I was stung last year. H sending out a rather expensive item to an eBay reciepent, only to have to refund them the price of the item because they were claiming it had not been received. Personally I found this very hard to believe, and although I had proof of sending the item, I didn't opt for the tracking option, which ultimately stung me and left me with a very bitter taste in my mouth.

I cannot prove that this person was in reciept of the item I sent, but I do have my suspicions, and for the sake of my eBay feedback I refunded the amount and learned my lesson (all be it the hard way).

Then there is the complete flip of the coin, with a very different experience, this time I am the buyer, and I am looking at a risqué top with Newlook online. I had checked all the stores and couldn't find this top to try on, so I sent the guys at Newlook a Tweet, asking if they knew whether it was in any of the stores at all, or if it was just an online special. They got back to me very quickly, and their customer service was incredible (and I have to say the very best social media service that I have ever come across). They told me that they would provide me with a free next day delivery code to use at the checkout, so that I could pay just the price of the top, and if I didn't like it I could pop it back to my local store for a full refund. 

I was due to fly out on holiday the very next day, and the top arrived in time for me to take it away with me. Unfortunately the top (which was a chain top, see what I mean by risqué!?) snapped within a short time of the first wear, and upon my return I contacted them again. They immediately rectified the problem by issuing me a full refund, sending me another free next day delivery code and even gave me a small discount off the price of the top.

I have never received such amazing customer service before, and they have certainly set the bench mark for my online shopping experience.

I am currently in the market for a Nintendo Switch (Leo's 6th birthday is coming up on June 27th!), and unfortunately the intitial stock has run out and new orders won't be forfilled until a month after Leo's birthday. I don't think that this will be an issue though, I have already explained that there will be a slight delay on his main present, but after all it's a Nintendo Switch, and this will only extend the  excitement of turning 6 for him!

The internet is making the world a much smaller place and usually if you can't find it on the high street, the World Wide Web will most certainly have it, and with the way deliveries go now... you could even have it in your hands by the very next day. 






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